Always a treat to come here. Having my hair done at Lux is wonderful place for some "me" time. Everyone is professional and friendly; he atmosphere is very inviting; a beverage is offered; and I'm always happy with the results. I am often indecisive when I come in, but whether it's Nathan or Mallory (the two who I generally work with), they patiently talk me through what it is I want to achieve. Everyone walks out looking great!
WORST EXPERIENCE. I went in for a body wave, came out with a spiral perm. I had a consultation a few days before, my stylist was sure she understood what I wanted. When I went in, she began the process. I questioned her every move because I wasn't sure it was going to produce the result I wanted. I guess I had the right to be concerned because this is sooo NOT what I wanted. Before I left I told her the curls were too tight, she assured me that I would love it. The only thing I'm sure of is that I don't love it. I am going in tomorrow to have them see the damage, and hopefully get my $85 refunded.
Great customer service, Cozy Atmosphere.. As a newcomer to this area, I had a very difficult time finding a hairdresser. After nearly 20 years with my last one, I was pretty nervous about making a change. I was actually referred to LUX by another salon in the area, that was unable to fit me in. I was very impressed with the care taken to make everyone comfortable. The employee who actually cut and colored my hair took her time, and made sure I was 100% satisfied before I left. I've already scheduled my next appointment, and look forward to it!
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