09/21/09
Great Selection, Poor Record-Keeping
by hockey13angel
I actually signed up to write a review. I went to the store after finding "the dress" but not being able to afford it. I found out Patricia is the only one in the area who stocks Pronovias so I went. The help consisted of pointing me to the area of Pronovias dresses. No suggestions of similar dresses or anything... Well I found a gorgeous Pronovias dress and ordered it in March, for an October Wedding. I had to keep calling for an update come September and called three times before anyone got back to me. My also called with the power of the credit card and finally got a ship date. Turns out the dress was in the store that day, but nobody told me. I called on that day to find out when it would arrive and was informed that I had a fitting appointment for the next day in the middle of the day! (Hello, I work and it would have been nice if someone had told me.) My mom was coming up the next day so we made the hour long trip after getting the seamstress to schedule me. Turns out she didn't have time to pin me, and "didn't realize I was there for a fitting" (why would I make an appointment to come look at my dress.....). She then told me not to worry, to come back in two weeks and she would fit me. (My wedding was two weeks from the proposed fitting date). She was up to her elbows in someone's dress who was getting married THE NEXT DAY! That scared us, so we took the dress and had it altered elsewhere. Patricia valiantly tried to get me to leave the dress but we found someone else who could see us in a few days. (I had also seen the poor reviews about alterations, so it actually worked out.)
The dress is beautiful but they have horrible record-keeping and don't call you back.
- Pros: Beautiful Dress
- Cons: Hassle to work with
06/23/09
Service with a Smile
by mrsthibodeau
While shopping for a white graduation dress for my daughter, we looked through their stock ourselves. We found a couple of pieces she liked, but not "the" dress. Then Catherine came and talked to her for a few minutes to find out what she liked about the dresses she had tried on. Within 15 minutes, my daughter had "the" dress and we were on our way!
- Pros: They know their stock!
- Cons: Crowded store....because of so much stock...
03/05/09
a great store!!
by dgasto
I?d like to say a good word about this store, and to state that I am so glad that I did not pay too much attention to the derogatory remarks I read on the online sites. Thanks to Patricia Buck my daughters wedding was so amazingly beautiful and I am so delighted that I just had to drop this quick line to say so. From the time we walked in we were treated kindly. Kathleen, by her humorous and patience ways handled all the fittings and really helped to discern which ensemble would work best for the brides? maids. My daughter is picky and can be short to work with, but Pat and Kathleen were so kind and tender that we all had great fun putting the whole wedding together. I can?t say enough good about Patricia Buck -- Thank-you my dear for making my daughters day so wonderful
- Pros: easy to find - no appointments needed - best selection ever
- Cons: the building itself is old and looks a little dindy in winter
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