I went to this Ashley Furniture store
in Augusta, Georgia today to use a Groupon I purchased several months ago. This was not my first visit to this store, nor my first purchase. My focus today was on home accessories. I explained this to the sales lady (Grace) when I got there, and she directed me and my sister to some nice selections of lamps, art, etc. I chose two great lamps that were perfect to give my living room a fresh change in lighting. When I informed Grace that I would be using my Groupon on the purchase, she politely took my certificate and order over to the cashier area. When she presented the order and the Groupon to the cashier, he made an extremely rude remark about my purchase, my use of the Groupon, and how it was a waste and not even worth it. He wouldn't even ring up the purchase, but gave it to someone else! It made me feel embarrassed to be using my Groupon! What is even worse...I have to go back to pick up the lovely lamps. I am dreading having to go back to this store because of how his remarks made me feel and how his attitude toward me ruined an otherwise nice shopping experience for me. Ashley Furniture had no problem taking my husband's Visa card when my husband and I purchased our sofa, and I'm sure that cashier would have had no trouble placing the order for the end tables and dining room set we had our eye on.
The business that I work for ran a "deal" on Augusta Daily Deals. We welcomed each and every customer who purchased one of our deals and took every measure to make them feel welcomed in an effort to earn their return visit. I love Groupon! I will continue to purchase their deals and support the businesses on their website, however, I will never consider Ashley Furniture for any future home furnishing needs.
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